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9.1 If you have a complaint or query about the Products or Services you can contact our Customer Services Department in the ways set out in clause 1.6 of this Agreement. We are also members of TIO (Telecommunications Industry Ombudsman), an independent body who can help resolve problems or complaints between us where You have first tried to resolve it with us: for more information,see www.tio.com.au.

9.2 No term or condition of this Agreement is enforceable by any third party (a person who is not a party to this Agreement).

9.3 Failure or delay by either Lycamobile or the Customer to enforce any right under this Agreement shall not prevent Lycamobile or the Customer (as the case may be) from taking further action.

9.4 If any term or condition of this Agreement is determined to be partially or wholly void or unenforceable by any court or body of competent jurisdiction or as a result of any legislation, it shall be void and unenforceable only to that extent. The validity and enforceability of the other terms and conditions shall not be affected.

9.5 Lycamobile is entitled to assign all of its rights and obligations under this Agreement to a third party. You are entitled to assign all of your rights and obligations under this Agreement to a third party with the written consent of Lycamobile.

9.6 This Agreement is governed by the laws of New South Wales and the courts of New South Wales will have non-exclusive jurisdiction over any dispute under this Agreement.