Transferring your existing mobile number to Lycamobile is easy. Just follow the simple steps below:
Contact the Customer Service
Contact the Customer Services of your existing provider and request them to provide your account number. Please also confirm whether they have registered your correct Date of Birth on their records.
Confirm & process
Once the above details have been confirmed, contact Lycamobile Customer Services and one of our representative will help you to start the process. You will be asked to provide your account number or Date of Birth to validate the request.
Your number is live with Lycamobile
Once the process has been completed, you will receive a confirmation text message. Please note that while you are waiting for the confirmation message, you will still be able to use both the SIM cards.
Please note: Lycamobile has porting arrangements established with the majority of Australian mobile network providers. Please ask a Customer Services Representative which networks are enabled for porting when you call.