How to use

Using Lycamobile is simple. Just click below for more information.

Get started

You can get started with Lycamobile by following these easy steps:

  • Insert your Lycamobile SIM card into your mobile and switch it on
  • Register your SIM online
  • Recharge your Lycamobile
  • You can now make and receive calls and SMS from your Lycamobile

If you need assistance, refer to the User Guide or call customer services on 1300 854 607 from other network or 122 from your Lycamobile number.

Recharge your balance

You can buy Lycamobile recharge vouchers from your local retailer or online. The voucher will show a PIN either printed on it or underneath a scratch panel.

To recharge your balance, either:

  • Enter *131*PIN#, press send; or
  • Dial 131 and follow the instructions.
Check your balance

You can check your balance at any time.

To check your balance, either:

  • Enter *131# , press send, and your balance will be shown on your Lycamobile screen; or
  • Dial 131 and listen to your balance

To check your balance while you are abroad:

  • Dial +611300854681 and follow the instructions
Access your voicemail

Your Lycamobile voicemail service has been automatically activated.

Using your Lycamobile voicemail you can:

  • Listen to messages left for you
  • Record a welcome message to enable callers to recognise you
  • Personalise your voicemail settings
  • Select your preferred language

To access your voicemail, you can:

  • Dial 121
Choose your own language

You can select the language to be used for your Lycamobile voicemail and recharge service.

To select your preferred language:

  • Dial 131
  • Select the ‘Settings’ Menu
  • Select the ‘Change Language’ option
  • Select your preferred language
View your Lycamobile number

You can view your Lycamobile number on your mobile screen. To have your Lycamobile number displayed:

  • Enter *132#
Use your Lycamobile SIM abroad - roaming

You can use your Lycamobile SIM to make and receive calls and SMS in many other countries.

For information on countries where you can make and receive calls & SMS, and for current charges, please visit https://www.lycamobile.com.au/en/rates/#/roaming

Contact Lycamobile customer services

You can contact Lycamobile Customer Services 7 days a week. Our multilingual team operates from 8am to midnight on weekdays and 10am to midnight on weekends.

To contact Lycamobile:

  • Dial 122 from your Lycamobile
  • Dial 1300 854 607 from another phone
  • Dial +611300854607 from abroad
  • Email us at cs@lycamobile.com.au

Other Services

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