What coverage do I get with Lycamobile?
Lycamobile uses part of Telstra’s 4G and 3G mobile network in Australia. You can also find the detailed coverage map
here
Why I cannot send/receive SMS?
Please make sure you have enough credit to send SMS, first.
If you still can’t send/receive SMS, please check the Message Centre Number (MCN) in your SMS settings – it should be +61469000111 for Lycamobile Australia.
If you see a different number, enter +61469000111 and turn your handset off and on and re-try sending any unsent SMS.
If the problem persists, please contact Customer Services.
I have forgotten PIN / PUK Codes. What should I do?
If you have entered a wrong PIN/PUK code into your mobile while activating your Lycamobile SIM card, it will automatically lock itself. In this case, you must enter your PUK code which is displayed on the SIM card holder that came with your starter pack. Please retain it for safe keeping.
If not, please call our Customer Services team on 1300 854 607 and they will be happy to help you.
My Handset is Locked. How do I fix it?
If your SIM does not work when placed into a mobile, the device may be network locked. If you have been with your current provider for more than 1 year, this lock can be removed for free. Please contact your current provider directly to request the code which will allow you to remove your SIM lock.
If you have had your handset for less than one year, ask your handset provider for device unlocking charges.
Where can I buy a Lycamobile SIM or Recharge My Balance?
Lycamobile SIM cards and recharge vouchers are available throughout Australia. Please find your nearest Lycamobile store by clicking
here. Alternatively, you can place order for a new SIM from the website and recharge any Lycamobile number too.
What is My Lycamobile?
My Lycamobile is your personal profile with Lycamobile where you get to monitor your calls and texts online. You can join My Lycamobile by
clicking here and gain access to lots of useful tools. Join today and you’ll earn $5 of FREE credit too.
Where can I find my Lycamobile number?
Once you’ve inserted your new Lycamobile SIM into your mobile handset, you can view the number by dialling *132# (or 97#). The number will also be available on the SIM packaging.
Can I keep / transfer my existing mobile number?
Of course, transferring your existing mobile number to Lycamobile is easy. Just follow the simple steps below:
Contact the customer services team of your existing provider.
Tell them you wish to change provider and ask them for your Account no and PUK code.
Check with them if you will be charged for the migration.
Once you receive your Account no, one of our customer representatives will help you start the transfer process.
As soon as your number is live with Lycamobile, we will send you a text to let you know. In the meantime, you can still use your Lycamobile with the number that was originally provided.
Please note: Lycamobile has porting arrangements established with the majority of Australian mobile network providers. Please ask a customer service representative which networks are enabled for porting when you call
Do calls have a connection charge?
Some of our call rates on offer incur a connection fee of 23cts or 29 cts. Please visit our
Special Offers section for more details regarding current offers and connection charge.
Are there any monthly or hidden charges?
No, there are no monthly or hidden charges.
How do I contact someone if I have a problem?
Simply call 122 from your Lycamobile number or 1300 854 607 from any another phone number. Rest assured, our Customer Services team will be able to help you with your problem.
How can I stop receiving unwanted texts or SPAM?
Unfortunately, Lycamobile is unable to prevent you from receiving these unwanted messages, unless you want to ban all text messaging. These companies have sophisticated ways of obtaining mobile phone numbers. One way to avoid SPAM is to be careful about people or sites you give your mobile number to.
Why is there a flashing envelope on my mobile?
The flashing envelope indicates your text memory is full. This will usually prevent you from receiving more text messages until you have deleted a few old ones. You can delete messages from the Inbox, Sent or Draft folders to free-up some storage space. The number of messages you can store will vary from one handset to another.
How much does it cost to call Lycamobile Customer Services?
Calling customer services at 122 & 1300 854 607 from your Lycamobile is free of cost. Calls to1300 854 607 from any other network are charged at your service provider’s standard national rate.
How do I make an international call with Lycamobile?
When it comes to making international calls, Lycamobile works in the same way as other mobiles or fixed line phones. Simply dial the number you need in the follwing way: Type “00”, followed by your country code, then your area code and then the phone number and press the call button. Instead of a “00”, you can also use a “+”.
Please note:
Most premium voice and text services in other countries cannot be reached from a mobile phone service when calling from outside that country.
How do I send a text message from the Australia to another country with Lycamobile?
Lycamobile works in the same way as other mobiles when it comes to sending international text messages. Simply text “00”, followed by your country code, then your area code and then the phone number and press the dialler button. Instead of “00”, you can also use a “+”.
What mobile handsets can I use with Lycamobile?
All 3G and 4G mobile devices are compatible with your Lycamobile SIM card. We no longer support 2G devices. There are no other restrictions on the type of handset you can use with Lycamobile. If you are still unsure about the compatibility of your handset, please contact our Customer Services team at 1300 854 607
I have not used my Lycamobile number for a while and it has now stopped working. Why?
We automatically deactivate SIM cards if you do not use them to make a call or send a text for more than 90 days. Unfortunately, these SIM cards cannot be reconnected and the mobile number also stops being available for you to use after this time. Please contact customer services on 1300 854 607 as quickly as possible and one of our advisors will help you.
Can I send Premium SMS and make Premium Calls Using Lycamobile?
No, at present, we do not offer Premium SMS or Premium Calling services as part of our product offering.
How much does it cost to access the voicemail?
Your Lycamobile Voicemail service has been automatically activated.
To access your voicemail from your Lycamobile in Australia, dial 121. Calls to access the voicemail are absolutely free.
How do I activate roaming facility using Lycamobile?
Roaming services are automated and they should work as soon as you travel abroad. If you are unable to access the same, kindly restart your phone and you should be able to use the services without any problem.
What is the Auto recharge and how does it work?
You can use your debit / credit card to automatically recharge your account. This means, when your account reaches a certain level – we will automatically recharge your account with a pre agreed amount of money from your registered credit/debit card. This saves you the problem of having to remember to recharge and means that you never run out of credit.
How do I deactivate roaming facility using Lycamobile?
To deactivate roaming facility on your account, please call our customer services on +61386767750. It will take 24 hours for us to deactivate the roaming facility, a charge of AUS $ 1.00 is applicable per call to this number.
I would like to know the balance on my Lyca SIM card and also how much allowance I have left (minutes, texts or data), how can I do that?
You can always check your available balance/allowance by dialing *131# from your mobile handset. Alternatively, you can also call our Automated Voice response at 131 from your Lycamobile number.
How can I check my billing details?
To check your billing info and to manage your Lycamobile account, please register your SIM card online. Once you have completed the set up, you will get a case sensitive password which will allow you to gain access to online account management on our website namely, My Lycamobile.
How can I check my billing details?
To check your billing info and to manage your Lycamobile account, please register your SIM card online. Once you have completed the set up, you will get a case sensitive password which will allow you to gain access to online account management on our website.
I would need a copy of my itemized bill for my reference, how can I get that?
You can view and download your billing statement in your My Lycamobile account after you set it up. Alternatively, you can email
cs@lycamobile.com.au requesting a copy of your itemized bill which would be sent to you in 5 to 7 business days.
I have enough balance on my Lyca SIM, but I am still unable to activate a Plan…
This could possibly be due to an active data session. Please turn off mobile data and restart your handset and you will be able to access the internet.
If you are still facing issues, please contact Customer Services at 122 from your Lycamobile.
I do have balance in my phone but I my getting an error that I do not have sufficient balance and the call is not connecting. How do I fix this?
The Lycamobile SIM is set up to intimate customers when the balance reduces below a set level and that is why you may receive this error. However, once you disconnect the first attempt and try again, the call will go through as long as there is enough credit. If the problem persists, kindly call Customer Service at 122 from any Lycamobile number.
Do you offer contract services?
No, at the moment, we offer only Pay As You Go services.
Do you provide a Lyca SIM with a handset?
No, we provide only a SIM card at the moment.
Will a plan purchase be considered a recharge?
No, purchasing of a plan will not be considered as a recharge.
How can I register my Lycamobile SIM card?
You can register your SIM card right on the website by
clicking here. Please remember to have your PUK number handy.
I use Wi-Fi but I have been charged for internet access. What should I do?
Please note, some handsets switch from Wi-Fi to mobile internet depending on signal strength. To avoid these issues, please deactivate the Data option on your mobile phone when using Wi-Fi.
What are 'MBOS' entries on my top-up history?
Entries labelled as ‘MBOS’ on your top-up history show the rewards you are getting for using your Lycamobile. These are added automatically, are free and don’t have any cost to you.