Plans and Rates
How do I activate a plan on my Lycamobile?
How do I check if a plan is active on my Lycamobile?
Will I get a confirmation message after a plan gets activated?
Does a plan have an expiry date?
Can minutes be carried forwarded to the next month if not used?
I have activated a plan and have used it all up. Can I activate the same plan again?
Can I use these minutes to call other countries?
I’ve activated the wrong plan, what do I do?
Where do I get the details of a plan?
My plan got renewed by debiting the amount from my bank account, why is that?
However, you do have an option to cancel auto renewal by dialing *190#(Follow the instructions) at least 24hrs before the plan expiry date.
I have been using the same plan for a long time, why is it that the plan has now changed?
I’ve lost my SIM card and want the same number back, how can I do that?
Kindly contact our Customer Service department at 122 (if calling from a Lycamobile number) or 1300 854 607 (if calling from any other number) with your new Lycamobile SIM and an account number, or your Date of Birth with which the SIM is registered with your previous network provider. We will port-in your number within 2.5 business hours.
I’ve lost my SIM card and want all my contacts back, how can I do that?
I have lost my SIM card and would like to block it to avoid someone using it, how do I do that?
I lost my SIM card and would like to claim insurance and block my handset, how can you help me?
After I report my SIM card lost, will incoming calls be blocked?
My SIM card is lost/ stolen. How do I prevent someone else from using it?
How to complete a Number Transfer / SIM Transfer
How can I transfer my number from my current network (Vodafone, O2, Lebara etc…) to the Lyca network?
Kindly contact our Customer Service department at 122 (if calling from a Lycamobile number) or 02 8072 7010 (if calling from any other number) with your new Lyca SIM and an Account number, or the Date of Birth with which the SIM is registered with your previous network provider. We will port-in your number within 2.5 business hours.
When I port-in from another network, can I transfer the credit that’s on my old SIM card?
Can I recharge my Lycamobile SIM card before I complete the port-in procedure?
How quickly will a port-in request be completed?
How can I transfer the balance from my previous Lycamobile number to my current one?
I have an active plan on my old number and new number; if I do a SIM transfer, can I retain both the plans?
I wish to port-out my number to another service provider. How do I do that?
My Internet has stopped working all of a sudden, why is that?
Why is it that I often get messages for GPRS settings?
Why am I unable to access the Internet even though I have a data plan active on my phone?
Will I be able to access the Internet while roaming?
Will I be able to use internet on my Blackberry?
Will I be able to access data in 3G?
Do I have to manually input settings on my handset to access the internet?
You can manually choose the settings for your specific handset model on our website here or you may also call us at 122.
Can I get internet settings in an email so that I can do it myself?
Is a Username and Password mandatory?
My phone is asking for a PIN number while saving the settings. What is my PIN number?
My phone shows emergency calls only. What to do?
I am not getting complete converge in a few places. What to do?
My SIM seems to be damaged and I am not able to latch on to a network. What to do?
My SIM doesn’t work in my handset but other SIM cards do. Why?
How do I recharge using a Credit or a Debit card?
I am unable to recharge online and the page gives an error. What should I do?
I have changed my billing address, how do I update the same with you?
Alternatively, you can also change your address by writing in to ‘firstname.lastname@example.org’ with your full name, date of birth, Lycamobile number and a copy of any utility bill showing the new address or simply call our Customer Service team by dialing 122 from your Lycamobile number.