FAQs

Lycamobile uses part of Telstra’s 4G and 3G mobile network in Australia. You can also find the detailed coverage map here

Please make sure you have enough credit to send SMS, first.

If you still can’t send/receive SMS, please check the Message Centre Number (MCN) in your SMS settings – it should be +61469000111 for Lycamobile Australia.

If you see a different number, enter +61469000111 and turn your handset off and on and re-try sending any unsent SMS.

If the problem persists, please contact Customer Services.

If you have entered a wrong PIN/PUK code into your mobile while activating your Lycamobile SIM card, it will automatically lock itself. In this case, you must enter your PUK code which is displayed on the SIM card holder that came with your starter pack. Please retain it for safe keeping.

If not, please call our Customer Services team on 1300 854 607 and they will be happy to help you.

If your SIM does not work when placed into a mobile, the device may be network locked. If you have been with your current provider for more than 1 year, this lock can be removed for free. Please contact your current provider directly to request the code which will allow you to remove your SIM lock.

If you have had your handset for less than one year, ask your handset provider for device unlocking charges.

Lycamobile SIM cards and recharge vouchers are available throughout Australia. Please find your nearest Lycamobile store by clicking here. Alternatively, you can place order for a new SIM from the website and recharge any Lycamobile number too.

My Lycamobile is your personal profile with Lycamobile where you get to monitor your calls and texts online. You can join My Lycamobile by clicking here and gain access to lots of useful tools. Join today and you’ll earn $5 of FREE credit too.

Once you’ve inserted your new Lycamobile SIM into your mobile handset, you can view the number by dialling *132# (or 97#). The number will also be available on the SIM packaging.

Of course, transferring your existing mobile number to Lycamobile is easy. Just follow the simple steps below: Contact the customer services team of your existing provider. Tell them you wish to change provider and ask them for your Account no and PUK code. Check with them if you will be charged for the migration. Once you receive your Account no, one of our customer representatives will help you start the transfer process. As soon as your number is live with Lycamobile, we will send you a text to let you know. In the meantime, you can still use your Lycamobile with the number that was originally provided.

Please note: Lycamobile has porting arrangements established with the majority of Australian mobile network providers. Please ask a customer service representative which networks are enabled for porting when you call

Some of our call rates on offer incur a connection fee of 23cts or 29 cts. Please visit our Special Offers section for more details regarding current offers and connection charge.

No, there are no monthly or hidden charges.

Simply call 122 from your Lycamobile number or 1300 854 607 from any another phone number. Rest assured, our Customer Services team will be able to help you with your problem.

Unfortunately, Lycamobile is unable to prevent you from receiving these unwanted messages, unless you want to ban all text messaging. These companies have sophisticated ways of obtaining mobile phone numbers. One way to avoid SPAM is to be careful about people or sites you give your mobile number to.

The flashing envelope indicates your text memory is full. This will usually prevent you from receiving more text messages until you have deleted a few old ones. You can delete messages from the Inbox, Sent or Draft folders to free-up some storage space. The number of messages you can store will vary from one handset to another.

Calling customer services at 122 & 1300 854 607 from your Lycamobile is free of cost. Calls to1300 854 607 from any other network are charged at your service provider’s standard national rate.

When it comes to making international calls, Lycamobile works in the same way as other mobiles or fixed line phones. Simply dial the number you need in the follwing way: Type “00”, followed by your country code, then your area code and then the phone number and press the call button. Instead of a “00”, you can also use a “+”.

Please note: Most premium voice and text services in other countries cannot be reached from a mobile phone service when calling from outside that country.

Lycamobile works in the same way as other mobiles when it comes to sending international text messages. Simply text “00”, followed by your country code, then your area code and then the phone number and press the dialler button. Instead of “00”, you can also use a “+”.

All 3G and 4G mobile devices are compatible with your Lycamobile SIM card. We no longer support 2G devices. There are no other restrictions on the type of handset you can use with Lycamobile. If you are still unsure about the compatibility of your handset, please contact our Customer Services team at 1300 854 607

We automatically deactivate SIM cards if you do not use them to make a call or send a text for more than 90 days. Unfortunately, these SIM cards cannot be reconnected and the mobile number also stops being available for you to use after this time. Please contact customer services on 1300 854 607 as quickly as possible and one of our advisors will help you.

No, at present, we do not offer Premium SMS or Premium Calling services as part of our product offering.

Your Lycamobile Voicemail service has been automatically activated.

To access your voicemail from your Lycamobile in Australia, dial 121. Calls to access the voicemail are absolutely free.

Roaming services are automated and they should work as soon as you travel abroad. If you are unable to access the same, kindly restart your phone and you should be able to use the services without any problem.

You can use your debit / credit card to automatically recharge your account. This means, when your account reaches a certain level – we will automatically recharge your account with a pre agreed amount of money from your registered credit/debit card. This saves you the problem of having to remember to recharge and means that you never run out of credit.

To deactivate roaming facility on your account, please call our customer services on +61386767750. It will take 24 hours for us to deactivate the roaming facility, a charge of AUS $ 1.00 is applicable per call to this number.

You can always check your available balance/allowance by dialing *131# from your mobile handset. Alternatively, you can also call our Automated Voice response at 131 from your Lycamobile number.

To check your billing info and to manage your Lycamobile account, please register your SIM card online. Once you have completed the set up, you will get a case sensitive password which will allow you to gain access to online account management on our website namely, My Lycamobile.

To check your billing info and to manage your Lycamobile account, please register your SIM card online. Once you have completed the set up, you will get a case sensitive password which will allow you to gain access to online account management on our website.

You can view and download your billing statement in your My Lycamobile account after you set it up. Alternatively, you can email cs@lycamobile.com.au requesting a copy of your itemized bill which would be sent to you in 5 to 7 business days.

This could possibly be due to an active data session. Please turn off mobile data and restart your handset and you will be able to access the internet.

If you are still facing issues, please contact Customer Services at 122 from your Lycamobile.

The Lycamobile SIM is set up to intimate customers when the balance reduces below a set level and that is why you may receive this error. However, once you disconnect the first attempt and try again, the call will go through as long as there is enough credit. If the problem persists, kindly call Customer Service at 122 from any Lycamobile number.

No, at the moment, we offer only Pay As You Go services.

No, we provide only a SIM card at the moment.

No, purchasing of a plan will not be considered as a recharge.

You can register your SIM card right on the website by clicking here. Please remember to have your PUK number handy.

Please note, some handsets switch from Wi-Fi to mobile internet depending on signal strength. To avoid these issues, please deactivate the Data option on your mobile phone when using Wi-Fi.