How do I activate my Lyca plan?
Your chosen plan will come with a PIN. If you’ve purchased online, we’ll have emailed it to you. If you bought in-store, it will be on your plan voucher.

To activate your plan, type *116*[Your plan PIN]# and dial.

How do I check if my plan is active?
To check your balance and current plan allowance, type *137# and press dial.

Will I get a confirmation message when my plan is activated?
Yes, you will get a message to confirm your plan has activated. If, for whatever reason, you don’t receive a message, you can check your plan has activated by dialling *137# from your Lyca SIM.

Do plans have expiry dates?
Most of our plans expire after 28 days. The length of a respective plan will be written alongside it.

Can my plan allowance be carried over after my plan expires?
Your plan allowance lasts only for the duration of the plan.

I've used my plan's allowance before it's expired. Can I activate the same plan straight away?
Currently, you can only activate a specific plan once before its expiry date.

I've activated the wrong plan, can I change this?
Once a plan has been activated it cannot be refunded. If you need to help changing your plan or discussing a payment issue, please contact our customer service team.

Where do I find plan details?
You can view plan details on our website. Visit the Plans page and select the plan you’re interested in for more details.

My plan renewed automatically, why is this?
Our plans offer auto-renew, so you never miss a connection. You’re given the option of turning off auto-renew during the process of buying your plan. If you'd like to cancel your auto-renew after it's been activated, just dial *190# at least 24 hours before your plan expires.

Why has the plan I've been using now changed?
To make sure we’re always offering the best value, we update our plans to respond to changes in the market.
If you can’t find one that suits you on our website, our customer service team will be happy to suggest one of our great value plans.

Can I make sure my balance automatically recharges when it gets too low?
After you’ve recharged with your bank card, you’ll have the option to turn on Auto-recharge. You can choose the frequency and amount of these auto-recharges. To do this, sign in to your My Lyca Mobile account and visit www.lycamobile.com.au

How do I recharge using a credit or debit card?
You can use your bank card to recharge online, or by dialling 122 from your Lyca SIM.