We may collect and process the following Personal Data about you:
Your name, address, date of birth, mobile telephone number, call data records including Traffic Data and Location Data, top-up records, credit card or debit card details, billing records, voice mail recordings.
If you contact our Customer Services Department, we may keep a record of that correspondence, including copies of e-mails and your e-mail address. We may also monitor or record any telephone calls made to our Customer Services Department for quality assurance.
Information that you provide by filling in forms on our website www.lycamobile.com.au
. This includes information provided at the time of registering to use our website, subscribing to our products and services, posting material or requesting further products or services. We may also ask you for information when you report a problem with our website or our mobile telephone services and products.
Details of your visits to our website including, but not limited to, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
We may also ask you to complete surveys that we use for market research purposes, although you do not have to respond to them.
Other data, from time to time, to help us provide you with improved products and services. For example, now and again we might ask you to fill in a questionnaire, just so you can let us know how we're doing.