What coverage do I get with Lycamobile?
Lycamobile uses Telstra telecommunications 3G network in Australia. You can also find a detailed coverage map
on the Telstra website.
Why I cannot send/receive SMS?
Firstly, please make sure you have enough credit to send SMS.
If you still can't send/receive SMS please check the Message Centre Number (MCN) in your SMS settings – it should be +61469000111 for Lycamobile Australia.
If you see a different number, enter +61469000111 and turn your handset off and on and re-try sending any unsent SMS.
If the problem remains please contact Customer Services.
Forgotten PIN / PUK Codes
If you have activated your SIM PIN code and then enter the wrong PIN code into your Lycamobile three times your SIM card will automatically lock. In this case you must enter your PUK code.
Your PUK code is displayed on the SIM card holder that came in your starter pack. Please retain it for safe keeping.
If not please call our Customer Services team on 1300 854 607 and they will be happy to help you.
If your SIM does not work when you first place it into your mobile, it may have a SIM lock. If you have been with your current provider for more than 1 year this lock can be removed for free, please contact your current provider directly to request the code which will allow you to remove your SIM lock.
If you have had your handset for less than one year you should ask your handset provider how much it will cost to remove the SIM lock.
Where can I buy a Lycamobile SIM or Recharge My Balance?
Lycamobile SIM cards and top-up vouchers are available from many shops throughout Australia.
is a way of monitoring your calls and texts online. You can join from this website and gain access to lots of useful tools. Join today and you'll earn $5 of FREE credit too. Find out more about My Lycamobile.
Where can I find my Lycamobile number?
Once you've inserted your new Lycamobile-SIM, you can view the number by dialling *132# (or 97#). The number will also be available on the SIM packaging.
Can I keep / transfer my existing mobile number?
Of course, transferring your existing mobile number to Lycamobile is easy. Just follow the simple steps below:
Please note : Lycamobile has porting arrangements established with the majority of the Australian mobile network providers. Please ask a customer service representative which networks are enabled for porting when you call
Contact the customer services of your existing provider, tell them you wish to change provider and ask them for your Account no/Date of Birth and PUK code, check with them that there is no charge for this.
Once you receive your Account no, one of our customer representatives will help you start the transfer process.
As soon as your number is live with Lycamobile we will send you a text to let you know. In the mean time you can still use your Lycamobile with the number that was originally provided.
Do calls have a connection charge?
Some of our offers incur a connection fee of 23cts or 29 cts, but any offer rates will show you if there are any connection charges. View Special Offers
for details of current offers. A full list of rates to destinations is available here
Are there any monthly or hidden charges?
How do I contact someone if I have a problem?
Visit the Contact Lycamobile page for full details of the various ways you can get in touch with us, or simply call 122 from your Lycamobile or 1300 854 607 from another phone.
How can I stop receiving unwanted texts or SPAM?
When you receive a text from a company you have not given your number to, this is called SPAM. Unfortunately, Lycamobile is unable to prevent you from receiving these unwanted messages, unless you want to ban all text messaging. These companies have sophisticated ways of obtaining mobile phone numbers. One way to avoid SPAM is to be careful about what sites you give your mobile number to.
Why is there a flashing envelope on my mobile?
The flashing envelope indicates your text memory is full. This will usually prevent you from receiving more text messages until you have deleted a few old ones. You can delete messages from the Inbox, Sent or Draft folders to free-up some storage space. The number of messages you can store will vary from one handset to another.
How much does it cost to call Lycamobile Customer Services?
Calling customer services at 122 & 1300 854 607 from your Lycamobile is free of cost. Calls to1300 854 607 from any other network are charged at your service provider's standard national rate.
How do I make an international call with Lycamobile?
When it comes to making international calls, Lycamobile works in the same way as other mobiles or fixed line phones. Simply dial the number you need: 00 followed by your country code, then your area code and then the phone number and press the call button. Instead of a 00 you can also use a "+".
Please note that most premium voice and text services in other countries cannot be reached from a mobile phone service when calling from outside that country.
How do I send a text message from the Australia to another country with Lycamobile?
Lycamobile works in the same way as other mobiles when it comes to sending international text messages. Simply text 00 followed by your country code, then your area code and then the phone number and press the dialler button. Instead of a 00 you can also use a "+".
What mobile handsets can I use with Lycamobile?
The handset needs to be compatible with the internationally recognised GSM standards, adopted by all the major handset manufacturers. There are no other restrictions on the type of handset you can use with Lycamobile. Please call our customer services team on 1300 854 607 if you are unsure about your handset.
I have not used my Lycamobile for a while and it has now stopped working. Why is this?
We automatically deactivate SIM cards if you do not use them to make a call or send a text for more than 90 days. Unfortunately these SIM cards cannot be reconnected and the mobile number also stops being available for you to use after this time. Please contact customer services on 1300 854 607 as quickly as possible and one of our advisors will help you.
Can I send Premium SMS and make Premium Calls Using Lycamobile?
No we do not offer Premium SMS or Premium Calling as part of our product offering.
How much does it cost to access the voicemail?
Your Lycamobile Voicemail service has been automatically activated.
To access your voicemail from your Lycamobile in Australia dial 121. Calls to access the voicemail are absolutely free.
How do I activate roaming facility using Lycamobile?
Roaming services are automated and they should work as soon as you travel abroad. If you are unable to access the same, kindly restart your phone and you should be able to use the services without any problem.
What is the Auto top-up and how does it work?
You can use your debit / credit card to automatically recharge your account.
This means that when your account reaches a certain level - we will automatically recharge your account with a pre agreed amount of money from your registered credit/debit card.
This saves you the problem of having to remember to recharge and means that you never run out of credit or experience any unnecessary inconvenience.
How do I deactivate roaming facility using Lycamobile?
To deactivate the roaming facility on your account please call our customer services on +61386767750. It will take 24 hours for us to deactivate the roaming facility, a charge of AUS $ 1.00 is applicable per call to this number.
I would like to know the balance on my Lyca SIM card and also how much allowance I have left (minutes, texts or data), how can I do that?
You can always check your available balance/allowance by dialing *131# from your handset. Alternatively, you can call our Automated Voice response at 131 from your Lycamobile number.
How can I check my billing details?
To check your billing info and to manage your Lycamobile account, please register your SIM card online. Once you have completed the set up, you will get a case sensitive password which will allow you to gain access to online account management on our website.
I would need a copy of my itemized bill for my reference, how can I get that?
You can view and download your billing statement in your My Lycamobile account after you set it up. Alternatively, you can email firstname.lastname@example.org requesting a copy of your itemized bill which would be sent to you in 5 to 7 business days.
I have enough balance on my Lyca SIM, but I am still unable to activate a bundle…
This could possibly be due to an active data connection. Kindly turn off mobile data and restart your handset and you will be able to access the internet.
If you are still facing issues, please contact Customer Services at 122 from your Lycamobile.
I do have balance in my phone but I my getting an error that I do not have sufficient balance and the call is not connecting. How do I fix this?
The Lycamobile SIM is set up to intimate customers when the balance reduces below a set level and that is why you may receive this error. However once you disconnect the first attempt and try again, the call will go through as long as there is enough credit. If the problem persists kindly call Customer Service at 122 from any Lycamobile number.
Do you offer contract services?
No, at the moment we offer only Pay As You Go services, however we do have various offers.
Do you provide a Lyca SIM with a handset?
No, we provide only a SIM card at the moment.
How do I get my $5 free credit for registering my SIM?
Once you register your SIM you need to complete 2 successful top ups. Once you’ve completed the first top up within 24 to 48hrs, $2.50 will be automatically credited to your account and the same goes after the second top up.
I have topped up before registration; will I be able to get the $5 free credit?
No, only top ups made after registration will be eligible for the $5 free credit.
Will a Bundle purchase be considered a top up?
No, a Bundle purchase will not be considered a top up.
How can I register my Lycamobile SIM card?
You can register your SIM card by visiting our website www.lycamobile.com.au. Please remember to have your PUK number handy.
I use Wi-Fi but I have been charged for internet access…
Please note that some handsets switch from Wi-Fi to Mobile Internet depending on signal strength. To avoid these issues, please deactivate the Data option on your mobile phone when using Wi-Fi.