FAQ

If you have activated your SIM PIN code and then enter the wrong PIN code into your Lycamobile three times your SIM card will automatically lock. In this case you must enter your PUK code.

Your PUK code is displayed on the SIM card holder that came in your starter pack. Please retain it for safe keeping.

If not please call our Customer Services team on 1300 854 607 and they will be happy to help you.

If your SIM does not work when you first place it into your mobile, it may have a SIM lock. If you have been with your current provider for more than 1 year this lock can be removed for free, please contact your current provider directly to request the code which will allow you to remove your SIM lock.

If you have had your handset for less than one year you should ask your handset provider how much it will cost to remove the SIM lock
 

My Lycamobile is a way of monitoring your calls and texts online. You can join from this website and gain access to lots of useful tools. Join today and you'll earn $5 of FREE credit too. Find out more about My Lycamobile.

Of course, transferring your existing mobile number to Lycamobile is easy. Just follow the simple steps below:

1. Contact the customer services of your existing provider, tell them you wish to change provider and ask them for your Account no/Date of Birth and PUK code, check with them that there is no charge for this.
2. Once you receive your Account no, one of our customer representatives will help you start the transfer process.
3. As soon as your number is live with Lycamobile we will send you a text to let you know. In the mean time you can still use your Lycamobile with the number that was originally provided.

Please note: Lycamobile has porting arrangements established with the majority of the Australian mobile network providers. Please ask a customer service representative which networks are enabled for porting when you call.

No, never.

Some of our offers incur a connection fee of 23cts or 29 cts, but any offer rates will show you if there are any connection charges. View Special Offers for details of current offers. A full list of rates to destinations is available here Rates 

Visit the Contact Lycamobile page for full details of the various ways you can get in touch with us, or simply call 122 from your Lycamobile or 1300 854 607 from another phone.

When you receive a text from a company you have not given your number to, this is called SPAM. Unfortunately, Lycamobile is unable to prevent you from receiving these unwanted messages, unless you want to ban all text messaging. These companies have sophisticated ways of obtaining mobile phone numbers. One way to avoid SPAM is to be careful about what sites you give your mobile number to.

The flashing envelope indicates your text memory is full. This will usually prevent you from receiving more text messages until you have deleted a few old ones. You can delete messages from the Inbox, Sent or Draft folders to free-up some storage space. The number of messages you can store will vary from one handset to another.

Calling customer services at 122 & 1300 854 607 from your Lycamobile is free of cost. Calls to1300 854 607 from any other network are charged at your service provider's standard national rate.

When it comes to making international calls, Lycamobile works in the same way as other mobiles or fixed line phones. Simply dial the number you need: 00 followed by your country code, then your area code and then the phone number and press the call button. Instead of a 00 you can also use a "+".

Please note that most premium voice and text services in other countries cannot be reached from a mobile phone service when calling from outside that country.

Lycamobile works in the same way as other mobiles when it comes to sending international text messages. Simply text 00 followed by your country code, then your area code and then the phone number and press the dialler button. Instead of a 00 you can also use a "+".

The handset needs to be compatible with the internationally recognised GSM standards, adopted by all the major handset manufacturers. There are no other restrictions on the type of handset you can use with Lycamobile. Please call our customer services team on 1300 854 607 if you are unsure about your handset.

We automatically deactivate SIM cards if you do not use them to make a call or send a text for more than 90 days. Unfortunately these SIM cards cannot be reconnected and the mobile number also stops being available for you to use after this time.

Please contact customer services on 1300 854 607 as quickly as possible and one of our advisors will help you.

No we do not offer Premium SMS or Premium Calling as part of our product offering.

Your Lycamobile Voicemail service has been automatically activated.

To access your voicemail from your Lycamobile in Australia dial 121. Calls to access the voicemail are absolutely free..

• You can use your debit / credit card to automatically recharge your account.
• This means that when your account reaches a certain level - we will automatically recharge your account with a pre agreed amount of money from your registered credit/debit card.
• This saves you the problem of having to remember to recharge and means that you never run out of credit or experience any unnecessary inconvenience.