What is the 2G network and why is it closing down?
The 2G network, which has been in operation for over 20 years, lets you connect to others via SMS and calls. As technology has rapidly evolved, devices have also developed, meaning many people now require faster speeds. The vast majority of people have already upgraded to 3G/4G to experience their much faster service. As a result of the significant changes in technology, our 2G network will be discontinued.
Will the 2G network remain in operation on Christmas Island?
Yes, our 2G network will still be operating on Christmas Island after 1 December 2016. However, if you reside on Christmas Island and are travelling to mainland Australia, you will need a compatible 3G/4G SIM and compatible 3G/4G device to use our network.
What are the benefits of using the 3G/4G network?
3G gives you access to the internet, meaning you can browse, download, post, search, stream, upload and more.
Whether it’s using maps to find out directions, interacting with your favourite celebrity on social media, checking breaking news, booking a flight abroad, or simply communicating with friends and family, you can do it all via your phone.
Improved browsing speeds – whether you’re shopping or paying bills, you can do it significantly faster
Faster downloads – from videos to music and apps to podcasts
Less buffering when streaming – less interrupted viewing or listening on YouTube or Spotify
Better quality video calling – meaning less pixilation and fewer delayed responses on FaceTime and Skype
Quicker responses to online commands – enhanced play capabilities for online gaming
More effective apps – apps respond faster to your touch
As we are using one of Australia’s fastest and most efficient mobile networks, covering 98% of the country, you can be sure you will get the most out of our 3G/4G network.
What can I do if my mobile device displays “3G” but I’m experiencing call drop outs and/or poor reception?
We have developed a helpful coverage map to give you more information on signal strength.
Can I keep my number when upgrading my SIM or device or both?
Yes, once you’ve upgraded you will still keep your existing number, so family and friends will have no trouble contacting you.
Is a SIM card replacement free of charge?
Your Lycamobile SIM supports 3G/4G/LTE networks, so you don’t need to change your SIM unless your new device requires a different sized SIM e.g. Nano or Micro.
To get your free SIM, click here.
Will I lose my contacts if I update my SIM card?
Depending on your device and configuration, your contacts may be stored on the SIM card.
How much does upgrading to the 3G/4G network cost?
Replacing your SIM is free, as is changing the settings on your phone.
However, if you need to upgrade your phone, there are a number of options available.